On the day Complaints Response Unit was launched and with a twitter handle @PoliceNG_CRU, IGP Solomon Arase said “Indeed, I make bold to state that there is no public institution in Nigeria that has exposed itself to public accountability and self-cleansing initiatives using its in-house control framework than the Nigeria Police Force. The missing link, it must be admitted, had been the inability of the Nigeria Police to take full advantage that information and communication Technology offers to strengthen its accountability mechanism. It is in acknowledgement of these policing realities that the leadership of the Nigeria Police Force resolved to establish the Complaint Response Unit (CRU).
The CRU will act as a central, ICT-driven public complaint Unit of the Force. It will take full advantage of ICT and Social Media platform to interface with the public towards receiving and processing complaints from members of the public and giving requisite feedback on actions taken on such complaints. It is designed to complement existing in-house public complaint monitoring and processing frameworks. The broad objective of the launch of the CRU is to entrench police accountability values into our policing system and to galvanize the citizens towards actively participating in the policing framework of the country.”
30 days after the unit operations and responses to crime all over the federation, they have brought out a report of state by state analysis of recorded cases of crime response. Lagos State top the list with 242 registered complains to the unit.
The Full Report of The First 30-Days can be seen here.