Consumer Protection Council To Respond To Consumers’ Complaint On Outrageous Bills
The Consumer Protection Council of Nigeria (CPC) has promised that it will find solutions to complaints brought against electricity distribution companies by consumers within the next four weeks.
Director General of the council Dupe Atoki stated this in Abuja, when she summoned electricity distribution companies in the country to respond to allegations of consumer abuse in the distribution of electricity in the country.
Matthew Ayoola, a resident of Gwagwalada area council in Abuja like many Nigerians, has several complaints about electricity supply and was at the CPC forum to vent them out.
This is a preliminary forum ahead of a closed door investigative panel set to look at the growing complaints of electricity consumers.
Some of the issues include outrageous or estimated billings, none provision of pre-paid metres and purchase of electricity installations by consumers.
The Consumer Protection Council says getting to the root of the problem is a task it must achieve.
Although the discos did not appear to have come with solutions to all of the problems, they assured customers that they will work with the consumer protection council to address the complaints.
With the preliminary session over,the next four weeks will be dedicated to investigating the complaints and finding lasting solutions in the interest of electricity consumers and ongoing reforms within the Nigerian electricity sector.